Shipping and delivery
Our aim at cosmos is to ship our products in a quick, safe and inexpensive manner.We deliver to 28 states and 8 union territories across the country.
Processing your order
We try our best to ship goods to you as soon as possible.Shipping process is initiated within 24 hours.We ship on all days except sunday and national holidays.On an average, it takes about 2 to 4 business days to ship goods out of our warehouse across the country.We have a stringent policy of keeping you informed by email.
Shipping Charges: A fixed shipping charge of Rs. 49 is applicable on all orders below Rs. 799/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations.
For orders equal to or above Rs. 799 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available.
The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (+ Rs. 49 for orders below Rs. 799). The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order.
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by Cosmos at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
In light of the COVID- 19 outbreak, we will not be deducting the shipping charges while processing a cancellation request for all orders placed during the nation-wide lockdown.This is to avoid any inconvenience to our customers.
Convenience Charges: Cosmos can levy convenience charges on specific orders basis the products, pincode, or the size of the shipment. This charge is not related to the shipping charges and can be applied to the order irrespective of the shipping cost (refer ‘Shipping Charges’ section above for more details on shipping cost).
It is possible that an order can have- 1. only shipping charges applied (basis the order value),2. only convenience charge applied or 3. both shipping charge and convenience charge applied. Convenience charges, if applied, will be shown in the ‘Shipping Cost’ field in the cart/checkout sections. Users can see the details on the type of charge applied by clicking on the tooltip which is available on cart/checkout with the ‘shipping Cost’ field in the payment summary section.
These convenience charges applicable are not refundable in the case of return/cancellation of the product or the order.
Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.The price displayed will be the price paid.
Estimated Delivery Time: During Covid lockdown delivery is subject to MHA and state government guidelines.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be displayed in the ‘Order Details’ under ‘My Account ‘ section which will help you to keep a track of the shipment status of your order.
Cosmos ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which cosmos is not liable and would request its users to cooperate as Cosmos continuously tries to nought such instances. Also, Cosmos reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your Cosmos wallet.
Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped.
International Locations: Currently we do not deliver to locations outside India
Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.