Privacy Policy

At Cosmos, we value your concerns about online privacy and security while browsing and shopping at our website.We make sure that the information you provide will not be misused.

If for some reason the following privacy and security policy does not answer your following questions, please contact us.We value your feedback and look forward to improving our services to better meet your needs.This privacy policy describes how cosmos manage personal information and respect your privacy.This policy may be amended from time to time.

Collection of personal information

As a visitor to the site you can engage in many activities without providing your personal information.In respect to the activity, some of the information we ask is mandatory and some as voluntary.If you do not provide mandatory data with respect to the particular activity you will not be able to engage in that particular activity.How ever when you register at Cosmos and order products, in order to provide you further services we will collect your contact information such as your name, phone numbers, address and email address as well your profile information including your password details, about your purchase and details about your interaction with us.

Collection of Non personally identified information

Non personally identified information is the information that does not identify a specific end user.This may include the things like Uniform Resource Locator(‘URL’) of the website you visited before coming to our website, the URL you visit after leaving our website, the type of browser you are using and your internet protocol (IP) address.

We use Non personalised information to troubleshoot, administer the website, analyse trends, gather demographic information, comply with applicable law and cooperate with law enforcement activities.

Updating your personal information

You have the right to access and correct or delete your personal information and privacy preferences at anytime.There is a personal information section where you can view and make changes to your personal information immediately.

How your personal information is used:

Cosmos collects your information in order to provide services to you, comply with our legal obligations and to improve our product and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this privacy policy.

Cosmos may use this information to

  1. Process your financial transactions, service your order
  2. Respond to customer service requests, questions and concerns
  3. Administer your account
  4. Send requested product and service information
  5. Keep you informed about special offers and services of and selected third parties
  6. Administer promotion and notify you of important events
  7. Investigate, prevent or take action regarding illegal activities and /or violation of our terms of service
  8. Meet our research and product service development needs and to improve our site, services and offerings
  9. Customize your experience, including targeting our service and offerings to you

In certain situations Cosmos may be required to disclose personal data in response to lawful requests by public authorities.Where required by law ( like to comply with a warrant, court order or legal notice served on comos). And when we believe that disclosure is necessary to protect our rights, avoid litigation , protect your safety and safety of others, investigate fraud and or respond to a government request.We may disclose your information for reasons of national security, law enforcement and other issues of public importance.

Data Protection

The personal information that you provide in connection with the use of site is protected in several ways.It resides in the secure servers that only selected Cosmos personnel have access to via password.Your personal information is encrypted whenever it is transferred to Cosmos.When you enter sensitive information such as card details on our registration or order forms, we encrypt that information using transport layer secure technology.We strive to protect the personal information both during transmission and once we receive it.If you have any questions,doubts or confusion in this regard to any terms set out here in the privacy policy, please seek clarification from us through email (support@cosmosworld.in).We will get back to you within reasonable time.

Return

Cosmos  provides  its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Reach out to our Customer Support team via email (support@cosmosworlds.in) within 5 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

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