Collection of personal information
As a visitor to the site you can engage in many activities without providing your personal information.In respect to the activity, some of the information we ask is mandatory and some as voluntary.If you do not provide mandatory data with respect to the particular activity you will not be able to engage in that particular activity.How ever when you register at Cosmos and order products, in order to provide you further services we will collect your contact information such as your name, phone numbers, address and email address as well your profile information including your password details, about your purchase and details about your interaction with us.
Collection of Non personally identified information
Non personally identified information is the information that does not identify a specific end user.This may include the things like Uniform Resource Locator(‘URL’) of the website you visited before coming to our website, the URL you visit after leaving our website, the type of browser you are using and your internet protocol (IP) address.
We use Non personalised information to troubleshoot, administer the website, analyse trends, gather demographic information, comply with applicable law and cooperate with law enforcement activities.
Updating your personal information
You have the right to access and correct or delete your personal information and privacy preferences at anytime.There is a personal information section where you can view and make changes to your personal information immediately.
How your personal information is used:
Cosmos may use this information to
- Process your financial transactions, service your order
- Respond to customer service requests, questions and concerns
- Administer your account
- Send requested product and service information
- Keep you informed about special offers and services of and selected third parties
- Administer promotion and notify you of important events
- Investigate, prevent or take action regarding illegal activities and /or violation of our terms of service
- Meet our research and product service development needs and to improve our site, services and offerings
- Customize your experience, including targeting our service and offerings to you
Step 1: Reach out to our Customer Support team via email (firstname.lastname@example.org) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.[/vc_toggle][/vc_column][vc_column width=”2/12″][/vc_column][/vc_row]